Voice Solutions

“Blame Us, Make It Our Fault”

 

 
ITL’s Service Desk offers our Clients 24 hours x 7 day’s technical assistance Nationwide with a single point of contact.
Here, Faults, Incidents and Jobs (Moves Adds and Changes) are logged and actioned accordingly. For all of our major Customers, ITL has Service Level agreements in place. These clearly document expectations around the logging process, response times, client update requirements, sign off process and reporting etc.
All work is either phoned or e-mailed to our Service Desk with an identification number and an immediate response from ITL acknowledges receipt and confirms action / response time.  
 
ITL’s Staff look after the greater Auckland area and we utilise our sub contractor network for the rest of the country.
ITL ensures that all staff utilised nationally are fully trained and certified in the respective product set.
This enables ITL to access and employ a strong nationwide team of sub contractors resulting in a flexible experienced workforce. After hours, short notice, accuracy and best efforts are required attributes with an insistence on completing all documentation.
Having this network of contractors enables ITL to be able to schedule work nationally to meet our Client’s requirements. It also enables simultaneous work to be carried out across the country.  

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